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Medical Information

Als medewerker medical information ben je vaak het eerste contact van een klant (patient/zorgverlener) met de organisatie als het gaat om vragen over het geneesmiddel. Goede documentatie en communicatie is hierbij van groot belang. Met deze training ben je binnen 2 dagen volledig op de hoogte van alle facetten binnen het boeiende werk op medical information en verbeter je je communicatievaardigheden.

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    Facts

    Doelgroep:Medewerkers medical information
    Duur:2 dagen
    Vorm:Klassikaal
    Tijd:Aanvang op beide dagen 09:30 uur en einde omstreeks 17.00 uur
    Locatie:Smelt Academy, Amalialaan 41b, Baarn maps
    Lunch / diner:de lunch wordt op locatie verzorgd
    Competenties:n.v.t.
    Kosten:€ 1.250,-

    resultaat

    Na het volgen van deze training beheers je alle kennis die nodig is op de afdeling medical information. Het belang van een goede verwerking van informatie, je leert op een goede manier te communceren met in-en externe relaties en je weet wat jou rol in het geheel is en wat je verantwoordelijkheden zijn.

    inhoud

    De training wordt in het Engels gegeven en bevat de volgende onderwerpen:
    Handling enquiries
    ·         Common enquiry scenarios – where would you find the information?
    ·         Key internal and external sources of information
    ·         When do you stop looking for information?
    Literature searching to find published information
    ·        Commonly used databases – pros and cons and which should you use?
    ·        Using PubMed as an example, learn how to search more accurately using MeSH terms and subheadings
    Communication Skills
    ·        Top tips for handling telephone enquiries
    ·        Listening and questioning skills to understand questions and relay clear responses
    ·        Do’s and don’ts on the telephone
    ·        Handling challenging callers
    ·        What can you say to patients and the public?
    Evaluating a clinical paper
    ·        The 4 question approach to evaluate a paper
    ·        Worked example, critiquing a published paper
    ·        Create a more detailed evaluation checklist
    Being compliant – the legal frameworks that impact on Medical Information 
    ·        The EFPIA Code of Practice – the key clauses that apply to Medical Information
    ·        2012 Pharmacovigilance Legislation – what should Medical Information be doing to comply?
    ·        Being PV inspection ready
    Writing skills
    ·        How to present and structure clinical information to make it clear, concise and understandable
    ·        Writing plain English business letters
    ·        How to write an EFPIA Code complaint response to an enquiry
    ·        Review your own letter
    Successful internal partnerships – making sure Medical Information is valued
    ·        Top 10 relationship success factors
    ·        How can Medical Information add value in business/commercial meetings?
    ·        Are your customers getting the right service?
    ·        Evaluating your service – designing great questionnaires or discussion sessions
    ·        Influencing and persuasion skills

    docenten

    Jayne Packham Consultancy specialises in Medical Information and Medical Communications and offers training, writing, and healthcare consultancy services.
    Jayne Packham established the company in 2000. As a result of continued growth and success, it became a Limited company in October 2006. Jayne manages the company but works with a select and talented group of associates to deliver both small and larger projects.
    • Over the past 10 years they have worked with over 80 pharmaceutical companies (both ethical and consumer), healthcare suppliers and advertising agencies.
    • They specialise in Medical information and Medical Communications and offer a wide range of training courses, consultancy and project management services.
    • Their work is primarily in the UK, but they have been involved in global assignments.
    • Jayne is a tutor for an online MSc in Pharmaceutical Medicine.
    • Jayne frequently presents and runs workshops at both UK and international conferences – PIPA and DIA.

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